Help & FAQ

Yes — the portals support quick keys when you are not typing in a field. Shift + / (or ?) opens this help page. On the Staff Dashboard: / focuses the patient search, N opens "Add patient", F toggles the filters. On the Appointments page: B opens "Book New Consultation". Practitioners: A opens "Add available times". Hover any shortcut-aware button to see its key.

Open the Staff Dashboard at admin/login.php and enter your username and password. Access is logged and rate-limited. If you get locked out, wait for the cooldown or ask the system administrator to clear the lock.

From the Dashboard, click + Add in the Patients panel. Enter the first name, last name, date of birth and cellphone number. These details are encrypted at rest.

Open the patient from the list, choose Upload Result, pick the PDF, and add a description (no PHI). The file is encrypted at rest (AES-256) before it touches the server.

Use WhatsApp (recommended) or Email from the patient's result card. The message carries only a secure login link — never the result itself.

Open Appointments, pick the date, select an open slot, and choose the patient. You can also use Book New Consultation for a quick booking; a confirmation is sent to the patient's phone.

Use the secure link you received by SMS or Email. Sign in with your date of birth and first name (or cellphone) — no password needed. Your result is never sent in the message itself.

Use the event pre-registration link (e.g. Pap Smear, Mammogram or Prostate). Choose your preferred date and time slot — if an open slot is available you can Book Now for instant confirmation.

Open the Manage My Booking link from your confirmation message. You can cancel (the slot is released for someone else) or reschedule to an open slot.

Check your spam folder, make sure the phone/email on file is correct, or call the clinic on 013 110 2562 and the team will re-send it.

Open your invitation link. The lobby runs a quick device test (camera, microphone, network). When you're ready, check in — the doctor sees you in the waiting room and joins the video call when it's your turn.

Allow camera/mic permission in your browser, close other tabs that use them, and re-run the device test. On mobile, make sure the browser has mic/camera permission. The lobby marks your readiness honestly so the doctor knows what to expect.

Invitation links are single-use and expire after the consultation window. Contact the clinic at 013 110 2562 to get a fresh link.

All patient data is encrypted at rest (AES-256). Only authorized staff see records, every access is logged and monitored, and results are delivered via secure links — never in plain SMS/email. This system is POPIA-aware.

Only authorized Orchid Medical staff and the practitioners involved in your care. Every access and every action (logins, downloads, notifications) is written to an audit log.